Question 1

What plumbing and heating services do you offer?

Accepted Answer

We provide a full range of services including leak repairs, pipe installation, drain cleaning, water heater repair and replacement, boiler services, furnace repair, mini-split installation and services and routine maintenance for both residential and commercial properties.

Question 2

Are your technicians licensed and experienced?

Accepted Answer

Yes, our team is experienced, trained, and licensed in both VT and NH to deliver quality workmanship with a focus on customer satisfaction.

Question 3

How quickly can you respond to a service call?

Accepted Answer

Response times vary depending on demand and location, but we aim to provide same-day service whenever possible. Emergency calls are prioritized.

Question 4

Do you provide free estimates?

Accepted Answer

Yes, we offer free estimates for most installations and larger projects. For diagnostic visits, a service fee may apply.

Question 5

How is pricing determined?

Accepted Answer

Pricing depends on the type of service, materials required, and the complexity of the job. We always provide transparent pricing before starting any work.

Question 6

What should I do if I have a burst pipe?

Accepted Answer

Turn off your main water supply immediately and call us right away. This helps minimize water damage until we arrive.

Question 7

Why is my water pressure low?

Accepted Answer

Low water pressure can be caused by leaks, clogged pipes, sediment buildup, or issues with your municipal supply. We can diagnose and fix the problem quickly.

Question 8

Can I use chemical drain cleaners?

Accepted Answer

We don’t recommend them. They can damage your pipes over time. Professional drain cleaning is safer and more effective.

Question 9

Why isn’t my heater working properly?

Accepted Answer

Common causes include thermostat issues, clogged filters, pilot light problems, or worn-out components. A professional inspection can pinpoint the issue.

Question 10

How often should I service my heating system?

Accepted Answer

We recommend annual maintenance to keep your system running efficiently and to prevent costly breakdowns.

Question 11

What are signs I need a new furnace or boiler?

Accepted Answer

Frequent repairs, rising energy bills, uneven heating, and systems older than 15–20 years are signs it may be time for a replacement.

Question 12

How can I prevent plumbing problems?

Accepted Answer

Regular maintenance, avoiding grease in drains, using drain strainers, and addressing small leaks early can prevent major issues.

Question 13

Do you offer maintenance plans?

Accepted Answer

Yes, we offer maintenance plans that include routine inspections, priority service, and discounts on repairs.

Question 14

Do you guarantee your work?

Accepted Answer

Absolutely. We stand behind our work and offer warranties on parts and labor for most services.

We provide a 90-day workmanship warranty on installations plus applicable manufacturer warranties on parts, but after 90 days, any labor costs—even for warranty-covered issues—are the customer’s responsibility.

Trusted Plumbing and Heating Services in the Upper Valley

Expert residential and commercial plumbing with reliable, friendly service you can count on.